Custom & Pre-Order Policy

Custom orders are made specifically for each customer and cannot be canceled, returned, or refunded once production has begun.

Pre-order items are produced in limited quantities and are not eligible for cancellation or refund once the order is placed.

Estimated timelines are provided for transparency but may vary due to production or logistical factors.

Lost or Stolen Packages Policy

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

Customers are encouraged to ensure secure delivery locations. If a package is lost in transit prior to delivery confirmation, please contact our customer care team for assistance.

Chargeback & Dispute Policy

We encourage customers to contact our customer care team before initiating a chargeback or dispute.

Unauthorized or fraudulent chargebacks may result in the refusal of future service. All disputes are reviewed in accordance with our policies.

Product Disclaimer

Our jewelry is designed with quality and durability in mind, crafted to withstand everyday wear while remaining safe for your skin.

Longevity may vary depending on usage, exposure, and care. Any special care instructions will be clearly noted in the product description.

Quality & Warranty Disclaimer

We stand behind the quality of our products; however, normal wear and tear, misuse, or improper care are not covered.

This policy does not guarantee lifetime durability but ensures transparency and quality standards at the time of purchase.