Refund & Return Policy – Ezrian Jewelry

Effective Date: January 5, 2026

We want every Ezrian Jewelry purchase to bring you joy. If you’re not completely satisfied, here’s a simple overview of our returns and refunds:

Returns: Must be initiated within 7 days. Items must be unworn, undamaged, and in original packaging. Custom, personalized, or final sale items are not eligible.

How to Return: Email support@ezrianjewelry.com with your order number and reason. We’ll provide a return authorization and instructions. Use a trackable shipping service.

Refunds: Issued after we receive and inspect the item. Usually processed within 7–10 business days. Shipping fees are non-refundable unless we made an error.

Exchanges: Available upon request and subject to availability.

Damaged or Incorrect Items: Contact us immediately. We will provide a replacement or full refund at no additional cost.

Legal Protections & Chargeback Deterrence

Ezrian Jewelry reserves the right to deny any refund or exchange if items do not meet the return conditions, are returned without proper authorization, or show signs of wear or damage. Returns must follow the instructions provided by our support team and be shipped via a trackable method.

By completing a purchase, you agree that any attempt to dispute a legitimate transaction, including initiating a chargeback outside of this policy, may be contested. We may provide payment processors, banks, or other financial institutions with all relevant transaction records, tracking information, and correspondence to defend against invalid or fraudulent claims. Customers engaging in fraudulent chargebacks may be held responsible for transaction amounts, fees, and any associated legal costs.

This policy ensures a smooth and transparent experience for our customers while protecting the integrity of our business.