Refund & Return Policy – Ezrian Jewelry

Effective Date: 11/22/25

At Ezrian Jewelry, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a simple and transparent returns and refund process.

Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Items must be unworn, undamaged, and in original packaging.

• Custom, personalized, or final sale items are non-returnable.

How to Initiate a Return

1. Contact us at support@ezrianjewelry.com with your order number and reason for return.

2. Our team will provide you with a return authorization and instructions.

3. Ship the item back using a trackable shipping service.

Refunds

• Once we receive and inspect your return, we will notify you and process your refund.

• Refunds will be issued to the original payment method within 7–10 business days.

• Shipping costs are non-refundable unless the return is due to our error.

Exchanges

• If you would like to exchange an item, please contact us, and we will guide you through the process.

• Exchanges are subject to availability of the desired item.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us immediately.

• We will arrange a replacement or full refund at no additional cost.